Implementation and impact of Industry 4.0 and Quality 4.0 in the banking sector

The digitalization of banking services refers not only to the application new technologies, but also involves a completely different approach and way thinking for all actors involved. Given dominance technological environment unprecedented customer expectations, banks in Romania have concluded that practices quality management can be implemented activities, inspired by actions international entered national market. Knowing anticipating needs expectations as they evolve, focusing on achieving maintaining maximum degree satisfaction retain customers is primary objective banks. It strategically relevant impact Industry 4.0 transformation sector does jeopardize security, which fuels need balance between competition, innovation, security satisfaction. In addition accelerated processes sector, human factor will continue play key role future, focus remain bank’s customer, trust. aim paper explore possibilities implementing Quality systems their studying literature.